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Order Before 3.30pm Monday to Friday For Same Day Dispatch! (Except Bank Holidays)
Order Before 3.30pm Monday to Friday For Same Day Dispatch! (Except Bank Holidays)

Shipping policy

We try to dispatch all orders within 24 hours (excluding weekends and bank holidays). However, during busy periods, it may take a little longer.

UK orders over £20.00 are shipped free of charge using the Royal Mail 48 service and most items arrive within 2 - 3 days of dispatch. Options for 1st Class and Next Day Guaranteed postage are available at extra cost at the checkout. Please note: Replacements/refunds for lost UK items will only be issued after 10 working days have elapsed from the due date of delivery.

International orders are fulfilled using Royal Mail/DHL/UPS/DPD. Delivery is usually made within 5 - 7 working days of dispatch. Please note: Replacements/refunds for lost international items will only be issued when 30 working days have elapsed from the due date of delivery.

Customers automatically receive an email with tracking information as soon as their order has been dispatched.

Please allow sufficient time for your order to arrive. We are totally reliant on couriers and the postal service for delivery of our items and there can be delays beyond our control.

If you are not in when the courier calls, they will leave a note with instructions on how to rearrange delivery. Please respond promptly to prevent the parcel being returned to us. 

To protect us from fraudulent claims of undelivered items, all parcels are sent with services that provide confirmation of delivery. We will not provide refunds for parcels that show as delivered on the courier's tracking page.

If overseas orders are returned to us because the item is unclaimed or unwanted, shipping costs will be deducted from any refund given