We now send international orders using a duties-paid service wherever available.
This means that instead of receiving a separate import VAT or customs duty bill when your parcel arrives, any applicable import duties and taxes are calculated and collected at checkout. Your parcel is then sent using Royal Mail Delivered Duties Paid / Postal Delivered Duties Paid.
UK orders
Prices shown on our website include UK VAT where applicable.
UK delivery is free on orders over £20.
There are no customs or import charges on UK orders.
International orders
If your order is being delivered outside the UK, UK VAT will be removed at checkout.
International shipping is calculated at checkout based on the delivery country and the order.
Where available, import duties and taxes are also calculated and collected at checkout. We then send the parcel using a duties-paid Royal Mail service, so there should be no extra import VAT or customs duty to pay when the parcel is delivered.
What you pay at checkout
For international orders, your checkout total may include:
| Charge | What it means |
|---|---|
| Products | The item price, with UK VAT removed where applicable |
| Shipping | The delivery cost for your country |
| Duties/import taxes | Any import VAT, customs duty or similar import charge calculated for your destination |
The final checkout total is intended to be the full landed cost of your order.
Why the price may change at checkout
Product prices on the website include UK VAT where applicable.
When you enter an international delivery address, UK VAT is removed. Depending on your country’s import rules, local import VAT, customs duty or similar charges may then be added at checkout instead.
This means the total may go up or down depending on your delivery country, the value of the order and the import rules that apply there.
Will I have to pay anything when the parcel arrives?
For orders sent using Royal Mail Delivered Duties Paid / Postal Delivered Duties Paid, there should be no extra import VAT or customs duty to pay on delivery.
If a delivery company or customs authority asks you to pay an unexpected import charge, please contact us before paying it where possible, and send us a copy or photo of the charge request so we can check it.
Delivery times and customs
Duties-paid shipping helps reduce surprise charges, but international parcels can still be delayed by customs checks, local postal delays, incorrect address details or public holidays.
Please make sure your delivery address, email address and telephone number are correct at checkout, as these may be used by the delivery service if they need to contact you.