We try to dispatch all orders within 24 hours (excluding weekends and public holidays). We may take a little longer during busy periods,.
Our standard shipping service is Royal Mail 48 which aims to deliver within 2 - 3 working days of dispatch. This is the only service offered on carbon fibre products.
Products that are not carbon fibre can also be shipped by Royal Mail 24 and Royal Mail Special Delivery at additional cost.
Please note: Replacements/refunds for lost UK items will only be issued after 10 working days have elapsed from the due date of delivery.
International orders are fulfilled using Royal Mail/DHL/UPS/DPD. Delivery is usually made within 5 - 7 working days of dispatch. Please note: Replacements/refunds for lost international items will only be issued when 30 working days have elapsed from the due date of delivery.
Customers automatically receive an email with tracking information as soon as their order has been dispatched.
If you are not in when the courier calls, they will leave a note with instructions on how to rearrange delivery. Please respond promptly to prevent the parcel being returned to us.
We will not provide refunds for parcels that show as delivered on the courier's tracking page.
Shipping costs will be deducted from refunds given on overseas orders that are returned to us because the item is unclaimed by the recipient.
Please note: Customers are fully responsible for the payment of all taxes and import duties before delivery. Under no circumstances will these be reimbursed by RSR Moto.